The Influence of Effective Communication on Conflict Resolution in an Ecocycle Society

Edward Owusu; Levina Nyameye Abunya; Vera Gyamera; Evelyn Adomah Benneh; Ama Foriwaa Appiah

doi:10.53103/cjess.v5i5.382

Authors

Edward Owusu Sunyani Technical University, Ghana
Levina Nyameye Abunya Kwame Nkrumah University of Science and Technology, Ghana
Vera Gyamera University of Media, Arts, and Communication, Ghana
Evelyn Adomah Benneh Sunyani Technical University, Ghana
Ama Foriwaa Appiah Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development, Ghana

DOI:

https://doi.org/10.53103/cjess.v5i5.382

Keywords:

Communication, Ecocycle Societies, Conflict, Conflict Resolution, Interpersonal Communication, Library

Abstract

Conflict is inevitable in every ecocycle society, where humans are assigned different roles. It is a known fact that numerous conflict resolution mechanisms exist. However, this paper examines the influence of effective communication on conflict resolution in an ecocycle society in Kumasi, Ghana. Thus, it assesses effective communication and its impact on conflict, conflict resolution strategies, and conflict management techniques within an ecocycle society in Kumasi, Ghana. The literature review centred on ecocycle societies, communication, conflict, and conflict resolution mechanisms. A mixed-methods data collection process was employed to gather information from employees of the case study organisation. Participants included all 50 employees (i.e., management, middle-level managers, supervisors, and lower-level employees). The data collected were edited, coded, and analyzed using frequency tables and graphs. The study’s results indicate that conflict ensues in the organisation, and interpersonal conflict is the kind that usually occurs. Again, the results showed that management of the organisation usually uses a collaborative (problem-solving) technique as a conflict resolution mechanism. The study recommended that the organisation's management should periodically organise training programmes or seminars on interpersonal skills and team development.

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