Towards More Equitable Public Sector Service Delivery: Using Critical Theories to Cultivate the Depth of the Equity Analysis Tool Facilitation

Xue Ji

doi:10.53103/cjess.v5i6.424

Authors

Xue Ji Western University, Canada

DOI:

https://doi.org/10.53103/cjess.v5i6.424

Keywords:

Adult Learning, Critical Theories, Equity Analysis Tool (EAT), Public Sector Service Delivery

Abstract

This paper provides a reflective account of the insights gained in the design of instructional resources intended to enhance attendee engagement of the Equity Analysis Tool (EAT) facilitation sessions. The EAT, implemented by the municipal Equity Team, serves as a framework for City staff to identify gaps in their respective work areas, thereby advancing a more equitable public sector service delivery. Applying a framework grounded in critical theories, I draw attention to how the learning experiences associated with the EAT facilitation are connected to broader social contexts as well as the diverse identities of the attendees themselves. I then discuss how I customized content to optimize learning and practical application of EAT and how I connected critical reflection to critical action to cultivate the depth of the EAT facilitation. I conclude by highlighting the significance of building trust among facilitators and attendees in a supportive environment conducive to transformative learning experiences.

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